Last updated: 1st October. 2025
Your privacy is important to us. This Privacy Policy explains how Your Personal Frequencies (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website https://yourpersonalfrequencies.co.uk/ (the “Site”).
We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Your Personal Frequencies provides [insert brief description of your services/products]. We are the data controller of your personal data.
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Your Personal Frequencies
Email: enquiries@yourpersonalfrequencies.co.uk
2. What personal data we collect
We may collect and process the following information:
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Identity & contact details: name, email address, phone number, billing/shipping address
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Purchase details: products or services purchased, order history, payment status
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Payment details: payment card details are processed securely by our third-party payment providers (we do not store full card details)
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Technical data: IP address, browser type, device information, operating system, and browsing behaviour on our Site (via cookies and analytics tools)
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Communication data: emails, messages, or other communications you send us
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Marketing preferences: your choices regarding receiving marketing from us
3. How we use your information
We use your personal data for the following purposes:
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To process and fulfil your orders and deliver products or services
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To provide customer support and respond to enquiries
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To manage gift vouchers, refunds, or returns
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To send service updates (e.g. order confirmations, shipping notifications)
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To improve our Site, products, and services
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To send marketing communications (only if you have opted in)
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To comply with legal obligations (e.g. tax, accounting)
4. Legal bases for processing
We rely on one or more of the following legal bases under UK GDPR:
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Contract – processing is necessary to fulfil a contract with you (e.g. processing an order)
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Consent – where you have given consent (e.g. marketing emails, non-essential cookies)
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Legal obligation – where we are required to comply with UK law
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Legitimate interests – where processing is necessary for our business interests, provided your rights are not overridden (e.g. fraud prevention, improving the Site)
5. Sharing your data
We may share your personal data with:
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Service providers who help us run the Site and provide our services (e.g. web hosting, IT support, payment processors, delivery companies)
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Analytics providers (e.g. Google Analytics) for Site performance monitoring
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Legal authorities if required by law or to protect our rights
We will never sell your personal data to third parties.
6. International transfers
Some of our service providers (e.g. cloud hosting, email marketing, analytics) may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK adequacy decisions or standard contractual clauses).
7. Data retention
We keep your personal data only as long as necessary for the purposes collected, including:
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Order records: typically retained for 6 years (for tax and legal compliance)
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Marketing data: until you withdraw consent or unsubscribe
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Technical data: as per cookie expiry or analytics retention policies
After this period, data is securely deleted or anonymised.
8. Your rights
Under UK GDPR, you have rights regarding your personal data, including:
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Access – request a copy of your personal data
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Rectification – correct inaccurate or incomplete data
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Erasure – request deletion of your data (where legally possible)
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Restriction – limit how we use your data
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Data portability – request transfer of your data to another provider
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Object – object to processing based on legitimate interests or direct marketing
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Withdraw consent – where processing is based on consent (e.g. marketing, cookies)
To exercise your rights, contact us at [your email address]. We will respond within one month.
If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
9. Cookies
Our Site uses cookies and similar technologies to enhance your experience and analyse Site traffic. Non-essential cookies are used only with your consent.
For details, please see our Cookie Policy.
10. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission or storage system can be guaranteed 100% secure.
11. Third-party links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before submitting any personal data.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We recommend checking back regularly.